Please read the Guarantee & Warranty Information.
Your happiness is important to us, so we offer a hassle-free money back 30 day return guarantee. If you are not completely satisfied, simply contact us and we will give you a full refund, less the cost of shipping or send you a new item.
In order to begin the return/refund process simply send an email to firstname.lastname@example.org stating the following information:
- Customer Name: (the person who purchased the order)
- Order Number:
- Order Date:
- Item being Returned:
- Reason for Return/Refund:
- An Image of the Fault (if possible)
We apologise that we do not take responsibility for damaged packaging, as this is subject to the handling by the shipping company.
Once this information is received, you will be sent a return authorisation number and a return shipping address to our West Australian warehouse. Return shipping is at the customer’s expense.
Once the warehouse has confirmed receipt of the returned item and has verified that the item is in its original, unused condition or is in fact faulty, your credit card will be issued a full refund or you will be sent a replacement item. You will receive a confirmation email notifying you of the refund/replacement. Please be advised it may take a few weeks for a refund to appear on your credit card or PayPal statement.
If you are shipping items with a combined value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.
Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded or exchanged.